Sounds like PCWorld in the UK except they don't ask if they can help you

The worst thing is when you overhear them giving completely erroneous information to another customer and you wonder whether to get involved.
A pal of mine was recommended £1,200's of gear by them, the other week, to do some wordprocessing and email, with a dial up connection - he's more than happy at less than half the price from Dell once I stopped him.