Hmmm - all of the tracks I have requested have had to be encoded by them at my specified rates - usually VBR. For some it means I have to wait up to a week, but the quality is uniformly excellent!

Every time.
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Rory
MkIIa, blue lit buttons, memory upgrade, 1Tb in Subaru Forester STi
MkII, 240Gb in Mark Lord dock
MkII, 80Gb SSD in dock