I had to telephone troubleshoot a new monitor with the wife of the big boss one day from California (she was in NH). I don't know how, but she'd set the screen resolution way too low and some of the dialog boxes were off the screen (you know the ones where you hit OK at the bottom of the box). It took me a frigging _hour_ to realize that she had to set the MONITOR's vertical alignment up via the hardware buttons of the front of the monitor.

Gah. I guess that was covered by my salary, but I wouldn't do that kind of work for anything less (family excepted).

People wonder why phone tech support is very often poor? I don't! It's almost an impossible task.

-Zeke