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I put it down to a slippage in the level of service. Used to be they would get the orders in and deliver to the table. Now they can't seem to fill more than one mug at a time, and you wait in line till you are served.

It's nice to hear someone finally point out that Starbuck's isn't the only reason local coffeeshops fail. I go to Starbuck's all the time, mostly because it's always nearby and they actually know how to steam soy milk without scalding it. Not to mention the fact that I've never gotten poor or snarky service at a Starbuck's. I know people love to complain about how "overpriced" their coffee is, but it seems, at least in Denver, that their prices are right in line with "real" coffeeshops.