PayPal really are completely hopeless when it comes to customer service.

My Dad is effectively locked out of his PayPal account. He hadn't used it for a while and went to log in.

It asked him to give the some digits from his credit card to validate the account (and it really was PayPal and not some fishing site). He didn't have the card any more or a record of what the card number was (the card had been replaced after some card fraud).

The only way to contact them appeared to be a phone number that you couldn't find unless you managed to login, which he of course could not. I found the number for him.

When he phoned them, they wouldn't talk to him without a PIN number that he could only get by logging in, which was of course the whole problem. He gave up trying to get them to talk to him.

He can't of course create a new account, as his bank account is tied to the locked out account.

So he doesn't use PayPal anymore.