Let's see how PayPal does on this round fighting a chargeback. I have a husband and wife team from California trying to defraud me today.

They attempted a PayPal dispute last week but were denied because their purchase was from back in November. Now they've complained to their credit card company about the transaction.

They claimed that the product I sold them didn't work. They also claimed they contacted me multiple times by email and by PHONE, leaving messages on my voice mail. The problem? No email record at all. No voice mail messages - because I don't publish a phone number for customer support - or on the web site at all.

I contacted them (very nicely and polite) when the attempted dispute came in asking what the problem was and how I could help them. Letting them know that they had me here to resolve their issues and also that the hardware carries a one year warranty. They replied with the BS about contacting me.

They don't want to return the product for a refund. They just want to take my money and keep my product.

The wife is a real-estate broker in Glendale california - I imagine the market must really be hurting if they need to rip off small internet merchants for $50 at a time.

I'm planning to dispute the details with PayPal and I'm also planning to contact the California State Attorney's office and their local police.


Edited by hybrid8 (19/02/2010 12:52)
_________________________
Bruno
Twisted Melon : Fine Mac OS Software