Actually, I have called the store to compain and I always get the same response, "Call the 1-800 number and they can help you". I don't call the 800 number because I know I am just going to get you guys, you can't do anything because of how Sonic|Blue has you set up to support US customers, and you are going to say I have to use the online store. I really feel sorry for you guys because it sounds like you are stuck in the middle. We also know that the online store/Digital River have stock of some of the accessories and they don't list it on the website. Our yelling at Digital RIver isn't doing anything to get these items online.