I'm not going to go into a rant about Apple or iPhone or anything because this is a little serious.

My wife recorded her aunt telling stories about her youth in Iran last Thursday when she was lying in her hospital bed. This morning she passed away and my wife has tasked me with getting the voice memo off her phone because she can't listen to it yet.

The problem is it just isn't working the way it should. I've synced the phone several times. I've deleted the voice memos playlist, restarted iTunes, reconnected the phone, and synced, but got nothing. I've unchecked and re-checked the "Include voice memos" checkbox in the "Music" tab, but that hasn't done anything. This is very frustrating and I'm hoping someone here will be able to help me with it.

This is with an iPhone 4S, and iTunes running on a Windows 7 machine. We've tried sending the memo as an email attachment, but her phone didn't want to send it because the file was too big.

Thanks for your help.