I've been trying for the last 3 weeks now to order a RioCar and some accessories from store.sonicblue.com without success.

Attempt #1:
On line order process went without a hitch. A week later, product has still not arrived and credit card has not been charged. I contact SonicBlue via e-mail regarding this problem and receieve the following reply:

Dear Valued Customer,

My records indicate that your order has been suppressed. Suppressed means
cancelled. This usually indicates a problem with one of our fraud checks.
There are 3 common reasons for this:
1) Your shipping and billing address are different.
2) Your credit card shows a middle initial in your name which you did not
include in the order.
3) You did not respond correctly to the confirmation e-mail you may have
been sent.

You may either replace your order with the Online Store, or you can place it
directly with us: 1-800-468-5846.


Upon reading that, I realized not including my middle initial must have been the problem. So I set out to replace my order as suggested.

Attempt #2:
When entering my order again, I notice there's no place on the form to even include a middle initial! So, I decide to enter my middle initial in the "First Name" field immediately after my first name. I then respond to the order confirmation e-mail that arrives shortly. After waiting many days, and not hearing anything about my order, I contact [email protected] again and ask "why specifically is my order being rejected". Rather than answer my question, they just respond back with the same generic form letter once again.

Attempt #3:
Foolishly believing 3rd attempt is a charm, I try again. (Afterall, the estore says 10Gb units are "In Stock" once again.) I enter all my information tripple and even quadruple checking my name, address, cc #, etc is all correct. I respond to the e-mail confirmation within minutes of its arrival. Then wait. And wait.

It appears my order has been canceled once again! No e-mail is ever sent notifying me of the problem! Nobody ever calls!
Ok, I'm out of ideas. I could write a letter to Sonic Blue management or spend countless days trying to track down a "supervisor" at the estore. But by the time I get to the bottom of this, I fear there will be no more RioCar's left to buy. Please help!

I've heard other's on this board mention Digital River calling them on the phone to confirm? Is this what's supposed to happen next? According to the caller id on my phone, a caller by the name of "Twin Cities, MN" 612-253-1234 has been calling my home phone during the daytime when I'm not home almost everyday. They never leave a message though. I thought this was a stupid telemarketer, but now I'm wondering if this is Digital River calling to confirm?

This is BY FAR the worst on-line buying experience of my life. And I have bought stuff on-line frequently long before the Internet was even popular. What can I do? I feel I'm out of options.