I contacted Jim, and he responded to me and said THERE IS NO RECORD OF ANY REQUEST. I am so frustrated! Obviously Jim is doing what he can, but I have no phone records, and when I spoke to the Sonic Blue employee who promised it will go through in 1-2 weeks, I must have been blown off! :-( I don't have any respect for Sonic Blue's customer services at this point.

Wth the exception of the core empeg group, Sonic Blue has consistently made me feel untrusted as a customer. From the moment I placed my order, I've had to bear the burden of proof, multiple times. I recommend to anyone who speaks with Sonic Blue customer service to always note the date and time and full name of anyone you speak to. If these people don't show trust in their customers, we should not trust them.

Calvin