I purchased a 20GB unit (my second empeg, after selling MK2 #141 last spring) on Dec-10-2001 and know that I am still within my 30-day refund/guarantee period.

Problem is, I have e-mailed and called all last week to try and get a case opened for my $600 rebate. It is impossible to get a human on the phone now, with the phone queue always being full, and I am wondering if they even bother to check their e-mail.

If someone has any BETTER way of contacting customer service, could they let me know?

I have tried:

(800) 468-5846 (queues always full)
(408) 325-7961 (out of service?!)
[email protected] (no response yet)
[email protected] (no response yet)

...to no avail.

If someone who has successfully had a rebate processed or anyone else knows of a better way to reach a human there could they PLEASE contact me?

Also, could anyone who has had a rebate please respond to this message with their original order date, price and the amount rebated? Just as a sound-off.

Thanks.