Thanks, Bob/rtundo.

I get the feeling that when I get an automated response, they assume I've been dealt with and the e-mail doesn't actually get read by a human.

I'll e-mail him straight away and hope. You may have helped me get some $600 USD back! (and with that money, I can get a Valentine V1 and figure out how to wire it to the empeg...!)

With all the agony in the forums lately, I am pretty damn happy to have my 20GB even at the higher price. Its still well worth $900 to me.