Remember that the people who do repairs on your player are the Cambridge "empeg" team, the very people who you talk to here on this BBS.

The people handling the order fulfillment here in the US are a completely different group of people.

So if you send your player in for repair, you don't have anything to worry about. (I hope you contacted support for a repair rather than trying to talk to SonicBlue about an exchange, right?)