Funny how they can fix and send back a unit within a week but I still can't get my faceplate kit I ordered over a month ago or even a reply as to what they plan on doing about it.

Remember that the "they" who fixed your broken player was a different "they" than those who are responsible for tracking your US e-store orders.

The "they" who repaired your player are in England. The "they" who handle the e-store transactions are in the US.