I hope there wasn't something wrong with the pallette of the 60 gig models they had "recently found" at the sonic blue store. My 12 gig model hasn't had ANY problems since I bought it a year ago (except for the volume knob getting loose and not gripping which was pretty much a design oversight). My 60 gig player has had problems with the remote, drive access time, the dimmer. I don't know if I should send it in to get the dimmer looked at or wait until someone knows what the problem is!!!