I hope I'm not talking out of turn by saying it, Rob can speak for himself, but you don't have to go too far on this BBS to see that the guy's had and is having problems, personally.
Empeg support has traditionally been unique - better than world class - reflecting on this, this is a good time to allow a bit of leeway, whilst things get back on track, in which I'm sure that we all wish him well.
Robricc has mentioned the extraordinary amount of advice that you will get on this BBS, to which I would only add Tony's FAQ that stands alone in its quality and thoroughness.
Why not check them out, and if you're still stuck, make a fresh posting outlining your problem? I've always got a comprehensive response, much valued for somebody completely computer illiterate!
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Politics and Ideology: Not my bag