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#206330 - 23/02/2004 04:06 RMA-ing a Karma from the UK to the USA
Nic stranger Registered: 31/12/2001 Posts: 38 Loc: Marlow, UK	I don't seem to have a lot of luck with portable hard drives! My poor empeg(s) have gone through three and now my Rio Karma's hard drive died after a month of use I need some help with the proper procedure to use here. I bought the unit from the US via my ex, who lives in PA. She bought the device onilne and sent it to me in the UK. Now it's broken, and the UK's RMA procedure is "send it back to the dealer". What should I be doing so as not to confuse the Rio? Emailing Rio in the US? I presume they'll be reluctant to ship a Karma all the way to the UK for me, won't they? Anyone have any experience of these kind of shenanigans? -nic
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#206331 - 23/02/2004 07:50 Re: RMA-ing a Karma from the UK to the USA [Re: Nic]
russmeister enthusiast Registered: 14/07/2002 Posts: 344 Loc: South Carolina	What should I be doing so as not to confuse the Rio? Be really friendly to your ex in hopes that she'll return it for you? _________________________ Russ --------------------------------------------------------- "The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather a lack of will." Vince Lombardi
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#206332 - 23/02/2004 08:20 Re: RMA-ing a Karma from the UK to the USA [Re: russmeister]
pgrzelak carpal tunnel Registered: 15/08/2000 Posts: 4859 Loc: New Jersey, USA	Do you have the receipt for the online retailer that it was purchased from? _________________________ *Paul Grzelak* 200GB with 48MB RAM, Illuminated Buttons and Digital Outputs
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#206333 - 23/02/2004 16:01 Re: RMA-ing a Karma from the UK to the USA [Re: pgrzelak]
Nic stranger Registered: 31/12/2001 Posts: 38 Loc: Marlow, UK	I think my ex has the receipt. Will I need this for the RMA?
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#206334 - 23/02/2004 18:17 Re: RMA-ing a Karma from the UK to the USA [Re: Nic]
pgrzelak carpal tunnel Registered: 15/08/2000 Posts: 4859 Loc: New Jersey, USA	I do not know. But (with the receipt) someone in the US could have tried to return it for you. _________________________ *Paul Grzelak* 200GB with 48MB RAM, Illuminated Buttons and Digital Outputs
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#206335 - 01/03/2004 11:46 Re: RMA-ing a Karma from the UK to the USA [Re: pgrzelak]
Nic stranger Registered: 31/12/2001 Posts: 38 Loc: Marlow, UK	I sent some emails, but after a week of waiting it seems the telephone is definitely the way to go! I got an RMA by explaining my situation: an American purchase, but abroad now. I gave the US address I used for the original delivery as the return address and I now have an RMA and a place to send the poor broken Karma. I can't see myself getting a replacement this side of midsummers night, though!
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