We're looking for a bug tracking system at work here. It doesn't have to be free. Any recommendations? I'm looking for things that people have actually got experience of.

Is there a comparison review out there anywhere?

We'll be looking to evaluate Compuware TrackRecord (which is part of QACenter these days). I'm also pushing Trac.

Personally, I liked Bugzilla, which we used at empeg, but it took some customising to get it working the way we wanted, and it didn't have a great selection of reports suitable for project managers.

Anything else? Particularly products to avoid looking at...