I know exactly what you mean! Back in '96 I bought a MAG Innovision 17" monitor. One dead pixel on the screen. I contact them to try to get a replacement. Their policy was that until it was more than 3 pixels were out they wouldn't replace it. Being a poor high school student at the time, I didn't have $600 lying around for a new monitor, so I endured. Now it is the monitor in use on my server!