My player quit working recently so I contacted David to get it repaired. After three attempts to fax me, the problem was on my end, it got through. I was so surprised that I didnt have to pay 1 cent for shipping not one. Everything was covered by them. I sent the player out Monday about 2 and by Wednesday my player was diagnosed with a dead HDD. Thursday my player is on my way back to the states FedEx Priority International. I wish all customer service could be like this.