You think your phone company story is impressive? Try working with a useless ISP to get a useless pac-bell rep to come out and fix your DSL line. I was without a DSL line for a month because I needed a new modem and they had no way of diagnosing anything other than getting TCP/IP settings strait and seeing if there's a sync light. It took four truck rolls to get my dsl working. I would have switched to cable if it had been available...

Matthew