Yeah, I'd had my DSL about that long when my dsl bridge ("modem") died, or pac bell screwed up their VC id's. It took them a month to figure this out, because old DSL installations are wired on the other pair in the jack, and their VC id's are different. Either way, I now feel confident that I know more than the tech support staff at either my ISP or pac bell.

When dealing with tech support in general, the ques you have to get into are the don't-call-us-we'll-call-you ques. They're the only people that actually know what they're doing.

Matthew