That does sound like good service. I'm sure his is not under warranty, I think it's in it's 4th year of existence.

Unfortunately, he hates Gateway. He has one of those desktop/tower thingies that comes with a little stand. Unfortunately, it's so thin that when he got a new graphics card for Christmas one year, it wouldn't fit inside the case. So it's just been sitting in his room for a year or two. That sucks.