I'm going to respond to this publically as you would seem to have set precedent.

I'm not sure your posts entirely convey the facts! It did take a long time to arrange to get your players in (as this was right at the time David resigned and FedEx didn't want to do business with us in Holland) however when we received your first player it was repaired and returned in three weeks. Again, that was longer than we'd have liked, but the player was sent back mid April.

Return for the second player was authorised back in March. I realise you didn't want to send both players in at once, but your first player was returned to you almost two months ago - you could have sent the second player back any time during that period using the documentation we provided you with. Had you done so it would have been fixed under warranty. We provided lots of notice that support would be discontinued at the end of May, since SONICblue are in the process of going out of business and Rob's contract has ended.

Rob