The turn around time for my player, including delays caused by changing support was January->April.

When I recieved the player the Playlists had between 1 and 4 songs each on them. I tried unsuccessfully for a few days to fix it, finally the empeg stopped responding to hyperterm (bad cable? who knows?). Work picked up, and I wasn't going to send back my 30 until I'd fixed my 60. As my 30 was already scheduled for repair I didn't think returning it would be an issue. I've been so busy I didn't realize it was June until 2 days ago.

I could have sent my 30 in April/May, but the empeg that was returned to me may have been repaired, but it was NOT functional. Given my experience with the support process I wasn't going to throw a good empeg after a bad one.