Sorry, I didn't realise you had got that far, otherwise I wouldn't have posted as I did, I should get straight on to these people:

Hertfordshire Trading Standards is urging customers to shop around for the best deals when buying on credit, to watch out for fake merchandise and always keep receipts. For more information contact Hertfordshire Trading Standards on 01438 737300 or 01923 471300.

failing, and as well: [email protected], who, even if they don't take your case up have, on a couple of occasions, forced a climb down from companies where I've had a problem: They can do without the hassle and the threat of publicity.

You may well find this site helpful.