My Harmony 785 was fairly badly designed. Buttons didn't last very long and the cradle was finicky at best. The silly wizards annoyed me sometimes making some things basically impossible (5 key macros was probably the main one). Also the programming process to fix things was slow if doing them one at a time and checking as you went. As a remote though it did the job quite well once properly set up.

Since then I bought a URC (proper installer only programming one). The restriction where they won't provide the software since a home user could't possibly program one is a bit weak. Didn't take too much to sort it out thought eventually. Better build quality for sure but as a remote, not much better really.