Don't get me started! I was programming a Harmony for a client once, and even though I was able to get through the entire setup process, for some reason the stupid software refused to download the programming into the remote. I tried and tried and it just wouldn't work. After a long time on hold I was able to talk to someone at Harmony tech support who indicated that their website was down at the moment and I'd have to try again later. I agree, it's a stupid way to program a device like this.