Well, I'm on hold with Digital River customer service right now. I'm the 23rd caller and my wait time is estimated to exceede 24 minutes.

I placed my order on 08/08 and my online order status has been "pending shipment" since 08/09. So much for the overnight shipment I requested to get it by last weekend.

I ordered a blue 30 gig. The Rio Customer Service people told me just now that they show 4 in stock and refered me to Digital River where they fill web orders. So far, I'm not feeling serviced.

If I had it to do over again, I would:
1. Place a phone order, not a web order (may avoid DR).
2. Get a personal commitment on ship time before ordering.

If they ship today (I have no indication that they will) it will have taken exactly one week to get to me. I'm not going Neo yet, but check with me in a few days.

This waiting on hold deal makes it harder to spend 1.5k.

Edited by Greenbean on 14/08/01 06:50 PM.