My old mentor (and boss) used to tell me; "See your company as the customer sees it". He would routinely call tech support for our software products, pose as a potential customer and see if salespersons were "embellishing", and poke around our (then new) website.

The outsourcing strategies that companies employ always start off with the best of intentions, but if shareholders could see what many of them become after a few years of atrophy...

No new news on my order yet.