BarryB:Anyone know what I should do? Does anyone have the name of a helpful employee at SonicBlue that could help me sort this problem out?

Man, this thread reads like a failed Sondheim/Escher attempt at a musical adaptation of some combination of Alice in Wonderland and Deep Space 9. With Phyllis Diller (with a sore throat) as Alice.

Lately, the DR deities have smiled on me. I got their fraud call/s and product shipped. Yes, e-mails arrived at the oddest times, but I got what I ordered.

Back in June, though, when I was a bit exasperated over sled transit times through the wormhole (I'd been trying for 2-3 months to get a sled for my new wheels), I looked up the Rio president's e-mail address on their web site and e-mailed him asking what was up with DR, sleds, etc. I (seriously) volunteered to drive to Portland to get a sled. His assistant with the help of the product manager (Steve?) were actually able to dig one up and sent it to me.

This is not to suggest that the same strategy would fix your problem, but I don't see how bringing this mess to his attention can make things any worse. The gent I e-mailed was Jim Cady ([email protected]). At the time I honestly wondered, and asked, if perhaps Rio's check to DR had bounced and DR was not actively servicing SonicBLUE orders. Well, it seems that is not so; SonicBLUE is probably still paying DR to handle on-line orders. Perhaps you could invite Mr. Cady to read this thread to see what a fine job they are doing.

Beyond bizarre.