You have to call and ask.

From the eStore FAQ:

Q. How can I return an order?

A. If you are not completely satisfied with your eStore buy, you can return it within 30 days from the date you purchased it for a refund less the shipping and handling. Please contact our returns department for a Return Merchandise Authorization (RMA) toll free at (800) 468-5846. Returns without an RMA will cause a delay in processing your refund.

(Clearly it is better for the store to simply refund the difference to you, than have you return the product and purchase another at the new price).

Believe it or not that Toys'r'Us has the same policy here in Canada for returns (used to be up to 90 days I think) yet they DO NOT do price protection. Even after I explained to them the steps I could take to defeat their stupid stance.

I went in one time with receipt asking if I could get the difference back. They woulnd't do it. So, I told them what I was about to do and did it: I went into the store, grabbed the same item I already owned, paid the new lower price for it and then went straight back to the returns counter. I returned it on the original receipt which was obviously for the higher price. I told them "thanks!"

Bruno

Hi,
I'm posting for the first time... I'm arrived here due to the price drop of RioCar.
I want to buy it, but the international store has sold all out... I email to USA store asking if they can send a unit to me (I live in Italy) but I think these days anyone reply me :(
Do you think they could send a unit to me?

unforunately the USA store is out of stock on every unit except the 30 gig one.

(the 10 gig and 20 gig and 60 gig units are all gone)

so is the tuner.

I would have loved to get a mark 2 but i guess all the ebay speculators got them first. I heard about the sale today, but it was too late.

I know you guys who got it who intend to keep it for yourself are going to enjoy them. Congratulations. It is the only product that I have held up as an example of a well thought out open ended device.

Unfortunately the USA store will only supply to those who live in the US or Canada and who have a US delivery address AND a US billing address on their Credit Card.
[those who know have told us this to be true and I don't doubt this for a minute].

Therefore if the International Store has sold out, you will not be able to buy a RioCar from Rio directly.

However you should visit the "For Sale" forum on this BBS as a number of people are selling RioCars for various reasons.
[not all are trying to make lots of money from doing so].

You may also try Ebay - but the prices there will not be as cheap as the RioCar were at the Rio stores [which is why they sold out so quickly] and you would still have to get it shipped from the US.

So Sorry to be the bearer of bad news.
You should have been here a week ago :-(((

Sorry, no. They even won't let one pay with out-of-USA credit card and have unit shipped somewhere to USA. The only way would be to somebody from USA buy it for you. However, somebody just wrote that they are out of all units except 30GB ones (without a tuner), and I don't suppose they will last much longer.

Some people probably bought several units with intention to sell them (e.g. on eBay); perhaps someone will be selling their old units... Keep an eye open on eBay and 'For sale' forum here. Of course, second-hand unit's prices will rise

I for one will be selling my original Mk2 unit if my order for a Mk2a(30GB) comes through (waiting..). There will probably be others like me.

Cheers

Mark (Ottawa, Canada)

Ok, my newbie-ness will shine through here:

Why would you sell your original? Was there a hardware change that you're getting with the new unit?

Unfortunately all units are sold out, both USA and International store.
Unluckily I heard about price drop four or five days ago, but I already have a Neo 35 in my car so I say "Damn if I have wait some more!".
Instead, today I was thinking about sell my neo 35 and JVC car hi-fi to change with the Empeg... it seems to me do-able and so I come back to the order page...

At this point, I *want* an Empeg! But if I want a new one, perhaps I shall check ebay...

thanks for prompt reply

Was there a hardware change that you're getting with the new unit?

Ts-ts, Tod, not reading Tony's FAQ See here.

Apart from 4MB of RAM more, there were some minor hardware cleanups (e.g. negative voltage protection on switched power), but nothing spectacular.

Simple. I am a (very) active Linux kernel hacker, adding tons of new features to my (and others) Empeg (aka RioCar) player, and the extra 4MB of memory on a Mk2a may someday be useful to me. Also, at the firesale prices, I cannot pass up a chance for a larger harddrive that just happens to have a RioCar Mk2a attached to it for about C$200 extra.

Cheers

Yes. I would love to get even the original mark 2 to start working on some apps that work with wireless/microphone/visuals and infrared. When you aren't working you have a lot of time to program. :)

Hopefully I can pick one up at a reasonable price. I know some will end up on ebay with huge mark-ups from what the price is now. Here comes the waiting game!

Tony came over and explained some of the 2->2a differences to me.

mlord, another newbie question, didn't you do a bunch of IDE work on linux?

>Tony came over and explained some of the 2->2a differences to me.
>
>mlord, another newbie question, didn't you do a bunch of IDE work on linux?

Yeah, that's me. Linux IDE Guy 1992-1999 -- wrote the original IDE driver subsystem, which really hasn't changed much at all since I handed most of it to Andre Hendrick. He's been moving lots of chipset-init code into the kernel since then, but (IMHO) has lagged a fair bit on advancing the state of the art.
Modern IDE drives support tagged-queuing & disconnect, and practically all existing CD-ROM drives can do disconnect, but Linux has not been updated to provide those performance features.

Myself, I just putter away on things like chipset modules for pay, crypto drivers, and other kernel customizations for various clients these days.

Plus a current addict(ion) for hacking my Empeg.

Cheers!

i really hope you dont get un-additced to hacking the empeg, becuase i sure love it

the usa store is now completely sold out. sigh. I'll be all nervous for the next six months waiting for a chance to buy one now :)

im sure someone out there knows the feeling of what im talking about.