Cost on a Harmony remote is under $20 - they'd jut toss it in the trash if you sent it back. To be specific, cost on the B&W LCD models was about $18 and the 880 about $40 in January 2005. I was told they expected to have the 880 down to 20 before the end of 2005 and with profit projections above $50 MILLION for the Harmony brand (super bonuses paid out to employees at that amount), I think they did it.