They know exactly what is wrong with my remote. Nothing. The problem is with the mis-designed charging station. There are three spring contacts on the station. Their fix was to remove the middle one and plug the hole. One wonders why it was there if it was not needed. I don't know if the three springs together were too stiff or if it was that the springs wouldn't line up properly or what.

I suppose it's possible that the remote was also redesigned to only use two of its contacts, too, making it effectively defective, since it requires the defective-style charger.