Originally Posted By: hybrid8
Cost on a Harmony remote is under $20 - they'd jut toss it in the trash if you sent it back.

I had a couple of BD thermometers that, together, cost less than $20. When they stopped working, I called their customer service, and they sent out coupons to get two new ones (for free), as well as a box with a couple of biohazard bags, to send the broken ones back. They wanted their QA lab to find out why they weren't working.

Too bad Logitech isn't similarly enlightened.