If it truly is the same as my problem and the log is the same, the hard drive is not plugged in. I know first hand how frustrated this is. But be assured they will help you get it fixed and it works perfect after that.

Rob, I know you were going to bring this up with the head of manufacturing. Also, maybe a dab of soft non permanent glue would help if it is coming out during shipping. And I'm sure it will experience just as much of a bumpy ride in my car as it did in shipping over time.

Alex Lear