sure they might have been worried about the $100 to ship the mepg back and forth to plug in a drive cable...

I would point out that we were very willing to ship back any of these players with drive connection problems at our expense. Our warranty policy has always been to cover the cost of shipping in both directions.

In this case, the clients involved all expressed a strong interest to fix the (straight forward) problem themselves to avoid further delay. We were happy to accommodate this - I think it was an "everyone wins" decision.

Rob