a dab of soft non permanent glue would help if it is coming out during shipping.

Absolutely no need to glue the disk cable into place (if it is the IDE cable that ypu're talking about).
From my experience (have fitted HDD's in two empegs) the connectors sit so tight that they're really difficult remove. The problem may be the fact that they're so tight. One needs a bit of confidence to properly sit the connectors. I can imagine someone inexperienced being too careful. Too bad this didn't show up when the first 40 were shipped.

Rest assured, if it *is* the connector, it will be simple to fix

Henno
mk2 6 nr 6