These are different specialists, who manufacture IDC connectors (and crimp the cable to our specification). Unfortunately the connectors that they use for laptop drives suffer one or two problems which I'm surprised they haven't addressed. We've had to work around this, and I think our work-around may be causing a few cables to become dislodged in transit.

To put it in context, we've shipped about 200 players and only 3 clients have experienced this problem. Hopefully it will be totally eliminated from next week, when our work-around for the work-around is implemented.

Overall we're experiencing far fewer teething problems than we had with the Mk.1 player, and we're quite happy with the situation. I'd guess we have quite a lot of happy clients out there, since my mailbox isn't full of hate mail

Rob