Greetings!

Groan. My condolences. Let me guess - did you order the 40GB model with something else (case, faceplate, etc.) breaking $2,000US?

Customs has this neat little form that you have to fill out for incoming merchandise over $2,000US. Very harmless form. The only thing is that it sometimes makes FedEx and customs pay more careful attention. My empeg required evaluation by the FDA (for FCC clearance), and got hung up for almost a week while they were getting everything ready - even though all of the paperwork was intact.

Keep a very close watch on your FedEx status, and keep calling them at every step in the tracking system.

FedEx may also bill you for your trouble - I received a bill for about $30US for special handling, duty and customs. Very low when you hear what the other folks pay in VAT, but annoying. Billing by FedEx also tends to be very random. Most people do not pay anything at all. It seems fairly random.

Paul G.
SN# 090000587 (40GB Green)