If there's one type of issue I hate to deal with more than any other, it's printer problems. I hate printers with a passion.

At the moment I have this client. Everything she's been trying to print has printed out blank. I've been remote controlling her computer and trying everything I could think of:

- deleted the printers, removed the drivers and port, then re-added the print drivers from the HP website (this is an HP Officejet 6500 E709a)
- tried printing from multiple sources: word prints blank, so does notepad, but Adobe reader prints fine. A test page prints only the Windows logo and nothing else, which is weird...
- renamed the Normal.dot file in case the template had been corrupted
- stopped/started the print spooler
- downloaded an MS tool for "cleaning" the print spooler, which basically just wipes everything out

I'm pretty sure I've written down everything I did. Did I miss anything? What could be happening here? I've been searching all morning to no avail...