Every player is tested VERY thoroughly by a series of rather techie test rigs. If you let me know your serial number I can pull up the test report direct from the server that ran the test (which is located in the manufacturing facility across the country).

The fault sounds like one of three things:

1. Hard disk is not connected
2. Hard disk is faulty
3. Software not loaded onto the player

None of these could have been true before the player shipped, and I don't see how #3 could have happened subsequently if you haven't tried to run any upgrades into it. #1 and #2 could both result from shipping - new products are most likely to fail within the first few hours, or as a result of first shipping.

Email [email protected] and we'll get your player working ASAP.

Rob