> Ironically, I defered a year ago for the single reason I was waiting for the
> manufacturing and sofware bugs to be worked out

It's not a software bug - possibly a manufacturing glitch, but most likely something that has failed in transit. That happens with electronic parts, and although it's very regrettable that this has happened to you, overall our return rate for Mk.2's has been excellent (says he, touching wood).

I appreciate how frustrating this must be for you, but at least you can be assured that we will cover all costs in retrieving your player and getting a working one to you (if it proves necessary) as fast as we can.

Rob