On the email front, here's the autoreply I got from them:

"..... Your request for assistance has been logged and assigned to a support specialist. Due to the popularity of our latest product release, we are currently experiencing a high volume of support requests. While we will make every effort to respond to you within one business day, please understand that a response could take up to 3 business days. ... "

One gripe that I noticed last night -- the buttons don't backlight, just the LCD. That kind of sucks when you're not used to the remote layout. Would it have cost them that much to just put lighting behind the buttons too? Oh well.

ms