Document the problem and your corrective measures thoroughly. Document the lack of success. Ascertain the company's physical mailing address and find out how the VP or SVP of Customer Service/Satisfaction is (or equivalent). Write up a firm, politically correct nasty-gram, send it to the person certified mail return-receipt requested (a few dollars -- worth it), and you'll probably get the drive for free or some sort of large credit regardless of whether you purchase from them.

It behooves e-tailers to take this kind of action when someone goes through the trouble I just described; a bad wrap on the net can tank a business.

-- Bleys


"If you would judge, understand." -- Seneca