Registered: 21/05/1999
Posts: 5335
Loc: Cambridge UK
> You're lucky that you work for such a good customer-service-oriented company
The trick is to feel personally responsible for a client's experience with your company. So long as SOMEONE (at any level) feels responsible for your issues then you are likely to receive good service. This is something I will work hard to maintain as the company grows.
That's the sort of stuff I say to the directors anyway *grin*