Personal ownership of issues at -all- levels goes a long way. The customer can FEEL it when you have it. My interaction with Rob is very much a part of why I'm a devoted Empeg owner -- my hardware problem was worth Empeg's time -- so Empeg is worth mine.

By the way, word that I own an Empeg-Car apparently got around amongst my geek friends -- and their friends. A complete stranger (to me) who is a "friend of a friend" emailed me today asking if he could have a look at my Empeg-Car and ask me a bunch of questions about it. I'm going to tell him it's a piece of junk if I'm not on the list for one of the early MkII's. =]

Just kidding, but I am hopeful for an early one...

-- Bleys

"If you would judge, understand." -- Seneca