Thanks for the tip, Bleys.

Honestly, though, I don't want to help that company in any way. By writing to the SVP, I'd be doing them a favor. Yes, I'll make sure to keep all of the documentation on the incident, just in case I need it to retrieve my $164.00. But my standard procedure is: When a company wrongs me, I tell them about it and give them one chance to make it right. If they don't make it right, I simply stop giving them my business and, if convenient, I encourage others to do the same.

The only reason I might complain is if I thought I'd get some kind of a freebie out of it. I've done this sort of thing before- frequently, as a matter of fact. I'm pretty good at it, and I have a good sense of what I can and can't extort from a company that's made a mistake. A couple of weeks ago when the hotel at Disney World lost our luggage for three hours, I complained until they gave me a bunch of complimentary Park Hopper passes. I still have four left, and they don't expire for a whole year. I wonder if I can sell 'em on Ebay? But I don't see that kind of thing happening with GlobalMicro. If I could see them face to face, I might be able to squeeze something out of them. But in this case, just calling them over the telephone or writing letters isn't going to get me a freebie.

Tony Fabris
Empeg #144