OK, I saw the country in your profile - Canada. TNT coverage can be a little wierd there sometimes, for example I am aware of a recent shipment for which the TNT computer could not find the address - we had to route it to another city and let the depot take care of it there. Maybe that was your consignment, I don't know the background.

We've looked at other couriers and whatever their shortfalls we have found that TNT provide by far the best overall world-wide service (excluding the USA, for which we use FedEx). In any case US and Canadian shipments will become Rio's responsibility soon.

Rob