John,

Our customer services department thought they had explained this to you, but clearly some further clarification is necessary.

The TNT routing system does not extend to your delivery address. Apparantly it is quite common for major carriers to redirect consignments to some Canadian destinations through local shipping companies, and that is what they have done. The package has shipped to the correct depot for transfer to another courier as planned, and is showing "undeliverable" because that just happens to be how they scan consignments in this situation.

Luck should have nothing to do with you receiving your package - so far it has routed exactly as TNT said it would.

I have asked the dispatch room to use FedEx in situations where TNT cannot route direct to an address but FedEx can, however TNT tend to be much better at getting goods smoothly through customs so this may not be much of an advantage.

Regards

Rob